Joeyband™ offers a 60-day warranty on the product. If you experience any defects, simply email us at firstname.lastname@example.org to begin the process of repair or replacement.
TORONTO, ON, CANADA: Local pick up can be arranged at 1808 Danforth Ave. Please arrange by emailing email@example.com with your order number.
All orders ship from Toronto, ON, Canada via Canada Post/USPS, unless otherwise requested at the time of ordering.
Please note that all shipping providers are experiencing delays due to COVID-19 restrictions and an unprecedented level of shipments. On-time delivery guarantees have been suspended across all our shipping providers since March 2020. These measures are both necessary and out of our control.
Customers may experience delays as carriers put safety first during COVID-19. In an effort to minimize this, all Joeyband orders will ship within 24 hours of purchase (excluding weekends), and all North American orders are shipped with complimentary tracked shipping, FREE of charge.
We appreciate your patience as we all work together to safely deliver your snuggles.
We understand things happen in transit! That's why Joeyband™ is proud to offer our customers the option to add Route Package Protection to their order. This premium service protects your purchase from theft, loss or damage. We make it easy for you; Route is automatically added to your order, stay opted in to protect your purchase!
*By deselecting package protection, Joeyband™ is not liable for lost, damaged, or stolen items.
During Covid-19, no returns or exchanges will be processed. If you have ordered the incorrect size, please contact us at firstname.lastname@example.org.