Refund policy

Requesting a return or exchange? That likely means you purchased a Joeyband from our shop, and you deserve our very best! As Parents and Caregivers ourselves, we aim to simplify your life. If you aren’t 100% satisfied with the easy, safe cuddles Joeyband™ offers, just send us an email at product@joeyband.com with your order number and we will promptly review your request.

We know it takes a village, and we are proud to be a part of yours.

 

Exchanges & Refunds

We will gladly replace or exchange your product, or refund the amount you paid. You may request a refund for your Joeyband™ (excluding any marked Final Sale in the product description) within 7 days of delivery, with receipt of purchase, providing it is unused and in its original packaging. You are welcome to request an exchange for your Joeyband™ within 30 days of delivery, with receipt of purchase, providing it is unused and in its original packaging.

There are no restocking fees, and we’ll even pay the return shipping costs if the return is a result of our error (if you have received an incorrect or defective product). 

If you are in need of an exchange or refund, we recommend you reach out to us right away with your order number at product@joeyband.com. We will respond quickly with the steps to easily return your Joeyband™. 

 

Please note: your Joeyband must be unworn, unwashed, undamaged and unused.