Warranty, Shipping & Returns

Warranty

Joeyband™ offers a 60-day warranty on the product. If you experience any defects, simply email us at product@joeyband.com to begin the process of repair or replacement.

Shipping Info

TORONTO, ON, CANADA: Local pick up can be arranged at 1808 Danforth Ave.  Please arrange by emailing product@joeyband.com with your order number.

All orders ship from Toronto, ON, Canada via Canada Post/USPS, unless otherwise requested at the time of ordering.  

Please note that all shipping providers are experiencing delays due to COVID-19 restrictions and an unprecedented level of shipments. On-time delivery guarantees have been suspended across all our shipping providers since March 2020.  These measures are both necessary and out of our control.

Customers may experience delays as carriers put safety first during COVID-19. In an effort to minimize this, all Joeyband orders will ship within 24 hours of purchase (excluding weekends), and all North American orders are shipped with complimentary tracked shipping, FREE of charge.

We appreciate your patience as we all work together to safely deliver your snuggles. 

Route

We understand things happen in transit! That's why Joeyband™ is proud to offer our customers the option to add Route Package Protection to their order. This premium service protects your purchase from theft, loss or damage. We make it easy for you; Route is automatically added to your order, stay opted in to protect your purchase!

*By deselecting package protection, Joeyband™ is not liable for lost, damaged, or stolen items.

Exchanges & Refunds

Requesting a return or exchange? That likely means you purchased a Joeyband from our shop, and you deserve our very best! As Parents and Caregivers ourselves, we aim to simplify your life. If you aren’t 100% satisfied with the easy, safe cuddles Joeyband™ offers, just send us an email at product@joeyband.com with your order number and we will promptly review your request.

We know it takes a village, and we are proud to be a part of yours.

We will gladly replace or exchange your product, or refund the amount you paid. You may request a refund for your Joeyband™ (excluding any marked Final Sale in the product description) within 7 days of delivery, with receipt of purchase, providing it is unused and in its original packaging. You are welcome to request an exchange for your Joeyband™ within 30 days of delivery, with receipt of purchase, providing it is unused and in its original packaging.

There are no restocking fees, and we’ll even pay the return shipping costs if the return is a result of our error (if you have received an incorrect or defective product). 

If you are in need of an exchange or refund, we recommend you reach out to us right away with your order number at product@joeyband.com. We will respond quickly with the steps to easily return your Joeyband™.

Please note: your Joeyband must be unworn, unwashed, undamaged and unused.